My Order

Through Website

  1. Click the “Login/Register” and login to the website using your username (email) and password, or sign-up for a complimentary account if you have not used our services before
  2. View any product you wish to add to your shopping cart
  3. Change the specifications (size, quantity, stocks, etc) to your desired options
  4.  Use the widgets under the “Price Calculator” to upload your artwork, create your artwork OR customize a pre-defined template which can be located below the product description (please note: this last option is not available to all products)
  5. Add the product to your cart and proceed to checkout
  6. On checkout, you will be prompted to confirm your shipping details and payment method. At this time, please use the “Special Instructions” text box to specify if you would like to receive a digital proof or hard copy proof of the order
    1. Digital Proof - we will review the artwork and send a print ready file(s) to you for approval prior to moving to production. Please take this time to review any text for spelling/grammar and review any images/colors for accuracy
    2. Hardcopy Proof – we will provide a proof set of the materials on the order and provide for pickup or delivery (additional delivery fees apply). Please note: this will add a production day to the order + shipping. This proofing option does not apply to single quantity orders or to Display signage (unless a higher volume is ordered)

 

Via Phone

If you do not see what you are looking for or just want to discuss additional details about your order, feel free to call us anytime between 9AM and 5PM Central Standard Time at (312)542.1300 to speak with a customer service representative

Via Email

In addition to phone, If you do not see what you are looking for or would just like to discuss additional details about your order, feel free to email us at orders@alohaprintgroup.com at any time. One of our customer service representatives will get back to you as soon as possible. Please include any reference files or specifications available to aid our team in setting up your order.

  1. Click the “Login/Register” and login to the website using your username (email) and password
  2. Click the “My Account” tab from the top navigation drop down
  3. Click “My Orders”
  4. Find the order within the list that you would like to re-order and click “Reorder”
  5. Proceed through checkout as normal
  1. Click the “Login/Register” and login to the website using your username (email) and password
  2. Click the “My Account” tab from the top navigation drop down
  3. Click “My Orders”
  4. Find the order within the list – the status is displayed above “Reorder Design”
  5. If you have any questions or concerns, feel free to call (312)542.1300 or email at orders@alohaprintgroup.com, please have your order number ready or included

Orders may be canceled prior to entering production. Once the status on the project is changed to “In Production”, some or all of the project may have been produced by the time the cancellation request has be processed.

To view the status of your job:

  1. Click the “Login/Register” and login to the website using your username (email) and password
  2. Click the “My Account” tab from the top navigation drop down
  3. Click “My Orders”
  4. Find the order within the list – the status is displayed above “Reorder Design”
  5. If you have any questions or concerns, feel free to call (312)542.1300 or email at orders@alohaprintgroup.com, please have your order number ready or included

 If you would like to cancel or hold a project that is already sent to production, please call us ASAP at (312)542.1300 to connect with a customer service representative who can locate the order in production and advise on current status with options to cancel or hold.

Please have your order number ready.

Through Website

When selecting a product – you will be provided up to 3 options:

  1. Browse Designs – from our library of templated artwork. Edit any assets as you see fit within our design studio and submit! This will be attached with your order on checkout.
  2. Create a Custom Design – jump right into our Designer studio and build your file with any graphics you have, easily uploaded and adjusted, and choose from predefined backgrounds/shapes to complete your design. This will be attached with your order on checkout.
  3. Upload Design – If you already have a print ready file, simply upload your design once you have selected the product specs that fit your file and proceed to checkout.

Via Email

If you are placing your order via email, just attach the artwork directly to the email and our customer service representatives will review and get back to you with any foreseeable issues or confirm that we are all set to print with the attached. If your artwork exceeds 25Mbs in size, we can provide a dropbox or FTP link for easy drag and drop upload.

Custom artwork can be submitted/uploaded through the “Upload Design” widget on each product page.

We recommend using vector assets if available and/or 300+ DPI raster image assets (JPG,PNG, etc).

Color profiles should be designed with CMYK values.

Files should be designed to requested print size and include a 1/8” bleed margin if possible.

Our preferred file type is a High-res PDF or a packaged In-Design/Illustrator file with exported PDF included.

We advise against PowerPoint files, MS Word documents, or publisher files as these can cause issues on conversion and drop text/content without notice.

High Res JPEG/JPG/PNG files can be provided as well but should be at size or to a proportional size to the print size, otherwise content may need to be cropped off to accommodate.

If the artwork you wish to use is too large to upload or email, we can set your email up with credentials to our secure FTP site. This functions very similar to a drop box file-share and can be used to transfer any volume of files.

Just let us know you need access to upload files and we will send over the credentials. Please keep in mind you will need to notify our customer service team that files have been uploaded as we are not automatically notified of changes.

We can be contacted via phone at (312)542.1300 or by email at orders@alohaprintgroup.com

Once a project is submitted, our preflight team will review the file(s) to ensure the quality is adequate for print and that the file(s) work with the requested specifications.

During this time, the artwork is reviewed for any copyright infringments as we cannot print items that contain copyright images or text without written consent from the owner. (March Madness, Super Bowl, Cartoon characters, etc.) If your project is submitted with these items one of our customer service representatives will contact you.

If you hear nothing back regarding the files – you are good to go! We will always reach out if we foresee issues or complications.

We understand you have deadlines and we are always ready to accommodate. As we operate on three production shifts, fast turnover is our bread and butter. Rush or expedited fees are case by case and depend on the volume of the project and current in-house workload at the time of the order.

Just because you need your project back on a same or next day schedule does not necessarily incur a rush charge as it may fit within our standard operation procedure. At the time of your order, just include when you need your materials and we will reach out to let you know if that can be accommodated regularly or if there would be a rush charge associated.

As always, please reach out to us via email at orders@alohaprintgroup.com or by phone at (312)542.1300.

If you have received your order and believe that it is incomplete or incorrect, please review the details of your order through the My Account > My Orders to verify all materials shipped together.

Please call us at (312)542.1300 with details of what is missing.

My Account

If you have forgotten your password, simply select “Forgot Password?” from the “Login/Register” dropdown and enter your email address (ID).

To update your account contact information, login through the following:

  1. Click the “Login/Register” and login to the website using your username (email) and password
  2. Click the “My Account” tab from the top navigation drop down
  3. Choose either “My Address” or “My Profile”

My Address – will allow you to update your current address or add additional addresses.

My Profile – will allow you to update your First/Last, Phone, & Email

Simply make the changes you need and select “Submit”

Billing & Pricing

We are always happy to discuss your project details over the phone to find the best solution we can produce for your idea. However, we only provide rates via written quotes depending on the specifications we discuss. If you are more comfortable running through your project via phone, we can certainly take notes and request an email to send the quote to.

If you have specifications or a reference idea to start you are welcomed to send that to our orders email, orders@alohaprintgroup.com, and a customer service representative will get back to you ASAP.

High volume discounts are based on a total sheet count after imposition. Imposition is tiling the artwork repeated on a larger sheet size to allow more copies to be printed per sheet. Volume breaks occur at total sheets counts, which is why smaller piece sizes require more copies before a price break.

If you would like to know if your project qualifies, please feel free to send any job information to orders@alohaprintgroup.com or call us at (312)542.1300 to discuss!

Aloha accepts cash, checks, ACH transfers and all major credit cards (Visa, Mastercard, Discover, American Express). For any assistance regarding payments, please contact our accounting department at (312) 542-1300, Monday-Friday between the hours of 9AM and-5PM Central Standard Time.

All checks can be mailed to the following address:

Aloha Print Group
141 W. Jackson, Suite A100A
Chicago, Illinois 60604

ACH payments can be transferred to the following account, noting: fees are chargeable to you.

US Bank, NA
Routing #: 071904779
Acct #: 154537990579

Credit card payments can be made using our secure payment portal by clicking the button below.

Contact us at 312-542-1300 to provide credit card information over the phone. We will require the following information to process a payment:

  • Order Number
  • Name on Card
  • Card Number
  • Expiration Date
  • Billing Address
  • Email & Phone

All billing questions or concerns can be sent directly to our accounting department via email as a response to an invoice or receipt in question or a separate thread listing the order number.

The accounting email is: acct@alohaprintgroup.com

You are also welcome to call us (312)542.1300 anytime between 9AM and 5PM Central Standard Time to discuss!

Click the button below to pay your invoice online.

Printing & Production

Our small format digital printers use a 4 Color process of dry toner. As this is not wet ink, there is no chance for the “bleed” effect that ripples/wrinkles when thinner paper becomes too saturated with inks.

However, thinner papers can still have the reverse side image viewable by light if the color saturation is heavy. We always recommend use of a thicker (higher gsm) stock when printing heavily saturated colors.

Our large format printers use both 4 color and 8 color water-based and latex-based inks. The water-based inks are specified for indoor use, where the latex inks are compatible for outdoor use.

CMYK/RGB/Pantone values are all used to define a color profile.

First and foremost, we would request all files be designed with a CMYK color profile as we print on 4 color (CMYK) and 8 color (CMYK+) presses. Pantone is a close second as each pantone value generally has an exact CMYK conversion (this is not always the case) and if they match there is no color difference. RGB is generally recommended against as there is a conversion process that may cause a disconnect from what appears on the screen to what would process to print. Below will go into further depth of why:

CMYK is primarily used for print as it correlates directly to an ink mixture of Cyan, Magenta, Yellow, and Black inks. A CMYK value is displayed as a percentage of each C, Y, M, and K, value in the color profile. As our printers read the color this way, there is no conversion taking place between your file and our rip que, allowing for the most accurate display of your designed color.

Pantone is a system of standardizing color reproduction. There is a subset of pantone colors that can be reproduced using CMYK values (these would be the pantones we can reliably match), but there are a wider range of colors that do not have a CMYK conversion, such as metallic or fluorescent mixes. Though Pantones are case to case on when their values translate to print, they are reliable for color match and generally can be used in design and referenced for printing.

RGB is primarily used for electronic display as it is the profile for scanners, digital cameras, or computer monitors. An RGB value is displayed as a light intensity value for each color: Red, Green, Blue, on a range of 0-255. 0 being no light and 255 being the brightest intensity.  As these values have no correlation to inks, there is a conversion process to translate these values into similar, as there is no perfect conversion, CMYK values. There is also a spectrum of very bright versions of RGB values that simply cannot be translated. Though we can print a file designed in RGB, we cannot guarantee the color printed will match exactly to the displayed color on your screen. Generally speaking, the brighter RGB colors become dull or muted once converted to CMYK.

Shipping

All projects can be prepared for pickup from our offices between 9AM and 5PM Central Standard Time:

Aloha Print Group

141 W. Jackson, Suite A100A

Chicago, Il 60604

If driving, please arrive on S. Financial Place (west side of the Board of Trade) and give us a call on the main line (312)542.1300. We will bring the project out to your vehicle.

If walking, you are welcome to come down to our suite, A100A, to collect your project.

As always, please reach out to us via email at orders@alohaprintgroup.com or by phone at (312)542.1300.

Local shipments have a flat $10.00 fee and (within 1200 N, S,W - loop) are delivered by a 3rd party messenger service.

Any shipments outside of this zone are sent at the messenger rate which will always be communicated to you prior to shipping.

For anything outside the Chicagoland area, we send via Fed Ex.

We ship primarily within the U.S as well as Canada, with select countries as needed. Please note: for international shipments, we will provide the appropriate customs paperwork to accompany each shipment, but have no control over the timing once shipped. If your project has a strict deadline to be shipped internationally, please ensure enough time is allocated to the shipping process alone as customs can hold the shipment for any reason and generally can only be solved through a third party broker and the recipient.

You are welcome to schedule your own delivery service to retrieve the project on your behalf. However, Aloha will not take responsibility of payment or coordination of this service. If you have set up the service, we will ensure they have the proper paperwork to submit to our dock to allow them to enter the premises.

We are happy to ship via Fed Ex, UPS, USPS, or our messenger service and include the charges on the invoice.